Frequently Asked Questions

In general, finasteride and minoxidil are most effective (>90%) at reducing and stopping further hair loss. Around 66% of men who use these two products do experience some regrowth, and at best, men will get back up to 20% of the hair they lost. It typically takes 3 - 4 months to start to see results (learn more on that here).

Every person is different, and a licensed YatesMD physician can provide personalized guidance on what you can expect with your treatment. That physician will be the best person to evaluate your current hair loss and provide you with a diagnosis and possible treatment plan. 

To find out if YatesMD is right for you, fill out our short medical quiz and submit three photos of your head. It only takes five minutes and a licensed physician will be in touch within 24-48 hours.

Note: Photos are only seen by your doctor to help them give you the correct diagnoses and prescribe the appropriate treatment.

You can adjust your treatment plan by logging in to your YatesMD account and selecting Change Your Plan. If you need any help, please reach out to our Care team by calling or texting 833-745-3377, chat by clicking on "Support" in the bottom right corner of the website, or email at

Our customer support hours are: Text and Email: Monday - Sunday, 10am-6pm EST Chat: Monday - Friday, 10am-6pm EST Phone Support: Monday - Friday, 8am-8pm EST

Before you make any changes, however, we recommend consulting with your YatesMD medical provider by sending a message via our secure platform.

Hair transplants are an outpatient procedure, meaning you can expect to go home the same day of your procedure. Your physician will prescribe necessary medications, like antibiotics, anti-inflammatory medication, and pain medications to aid in your recovery process.

In the days following the procedure, you may experience soreness and discomfort at the transplant site as well as the area where your hair follicles were recovered from. Your physician may recommend aftercare tips for the days following your procedure, such as guidance around washing your hair, exercise, and how to care for your scalp.

Hair does take some time to grow, so don’t expect to see anything overnight. It typically takes 4-6 months or longer to start seeing results from finasteride and minoxidil.

Remember: consistency is key. You have to take your treatment every single day. We’ve put together some easy tips to help you remember to take your treatment.

If you have medical questions about your treatment, you can reach out to your YatesMD medical provider at any time via our secure messaging platform.

There are many causes of hair loss), but the most common type is male pattern baldness.

Despite what you might’ve heard—hats cause hair lossshampooing too much causes hair lossmasturbation causes hair loss—hair loss isn’t caused by anything that you’re doing now. And that’s because male pattern baldness is a genetic trait (so you can blame Mom and Dad).

If you’d like to stop your hair loss, we recommend checking out our treatment options to learn more.

Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
10am-6pm EST

Monday - Friday
Phone support
8am-8pm EST

am-6pm EST

Please text or call us at (312) 273-9025, chat us, or email us at

Para soporte en español, envíenos un mensaje de texto a (312) 273-9025 o envíenos un correo electrónico a